Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 3–7 business days. Express shipping takes 2–5 business days. Orders are processed within 1–2 business days.

Do you offer free shipping?
Yes! We offer free shipping on all orders.

Which countries do you ship to?
We ship to the US, Canada, UK, Australia, New Zealand, France, Germany, Netherlands, Spain.....

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be in their original condition with tags and packaging. Returns are free.

How long do refunds take?
Refunds are processed within 10 business days of receiving your return.

Payments

What payment methods do you accept?
We accept all major credit/debit cards, Shop Pay, Apple Pay, and Google Pay.

Is checkout secure?
Yes. All transactions are encrypted and processed through Shopify's secure checkout.

Products

Are your products high quality?
Absolutely. Every product in our catalog is handpicked for quality and value.

Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at support@klovify.com.

Still have questions?

Reach out to us at support@klovify.com or visit our Contact page. We respond within 24 hours.

Our values

ONE TEAM.

We all play for the same team Klovify. Team priorities are everyone's priorities. Together, we go further.

HARD WORK.

The Klovify story is one of hard work. That doesn't mean working all hours, but it does mean we're always pushing. Our work ethic got us here, and it'll define our future.

STAY HUMBLE.

We stay close to our roots. We're never too big to learn, never too busy for the small things, and never short of a smile. Our space is for all good people, whoever they are.

COMMUNITY SERVICE.

Without our community, there is no Klovify. We listen to their needs, and learn from them. If they’re interested, we're interested. We prioritise our community in everything we do.

Get in touch

For media and press enquiries please email:
support@klovify.com

For all customer service enquiries please Contact us