Refund policy

How do I return my items?

Everything you need to know about returning an item to Klovify including free returns and how to get started.

Updated over a week ago

RETURNING AN ITEM? HERE'S WHAT TO DO.

We offer free returns to the following countries:

 United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Greece, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Australia, New Zealand and Ireland.

 If your country isn’t listed above, you may be responsible for covering the cost of your return.

RETURNING RETAIL ORDERS BY POST

If you would like to return your retail order online, there are a few steps we need to take.


Please reach out to the Customer Support team with the following info so that they can help you set up a return:

  • Order / Receipt Number
  • - Your Full Shipping Address (including postcode)
    - Phone Number
    - Items Returning

- Preferred Courier & whether you'd prefer a printed label or QR code


Be sure to keep your proof of postage, as it may be needed to process your return.


FYI: Retail returns must be sent from the country you bought them in. We can’t accept international returns.

 

MY RETURN LABEL HAS EXPIRED, BUT I'VE ALREADY SENT BACK MY ITEM(S)

If you returned your item(s) before receiving the email stating the return label has expired, there’s no need to worry; this will not affect the processing of your return.


Once your return has been received and processed, you’ll receive an email confirming your refund or exchange.

CAN I AMEND MY RETURN?

Returns can only be amended before it has been sent back. If you've already returned your order, we can't make any changes.

 

If you've not posted your return, please ask to speak to a human using WhatsApp Service or email support@klovify.com. and send over the following details, which are relevant to you, so we can sort this for you ASAP:

  • The item(s) you wish to return

  • The reason for returning

  • Preferred returns method

  • Preferred refund method (Exchange, Gift Card or Refund)

    • If you’d like to arrange an exchange, please let us know your preferred size.

CAN I RETURN ITEMS FROM DIFFERENT ORDERS TOGETHER IN A SINGLE PACKAGE?

We can’t accept returns from different orders in the same package, as it can delay your refund or exchange. To keep things running smoothly, please return each order separately. Items from the same order can be sent back together.
We can’t accept returns from different orders in the same package, as it can delay your refund or exchange. To keep things running smoothly, please return each order separately. Items from the same order can be sent back together.

Returns Policy

Understand our returns policy, what items can/can't be returned and how exchanges are processed.

March 24, 2026

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were purchased from, klovify.com and are still in their original condition, you have up to 30 days to return your item back to us!

When will I get my refund?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

Good to knows...

  • Keep any proof of return postage receipts as we may need to view these as part of your return query.

  • We only offer refunds onto the original payment method used to make the order.

  • For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

  • Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

  • If using a Happy Returns Bar in the US or returning to our Regent Street store, a refund will be immediately processed upon return.

Can I combine multiple returns into one return?

The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.

Combining the returns into the same package my cause an error in your refund, so please package separately.

If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

Do you offer exchanges?

Exchanges are currently available on the following stores;

Australia & New Zealand, Canada, Denmark, Europe, France, Finland, Germany & Austria, Netherlands, Sweden, United States, United Kingdom.

Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.

If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.



Can I return something if I bought it at your pop up store/event?

Unfortunately items purchased at our pop-up stores or during klovify events aren’t eligible to be returned.

We know this isn’t the news you were hoping for, but if you’ve got any questions about your purchase, our Customer Support team will be happy to help.

Received a faulty or incorrect item?

Photos of the fault may be required for verification, but faulty items do not need to be returned

Received a faulty item?

Here’s what to do if your Klovify order arrived damaged, faulty, or incorrect.

WE'RE SORRY IF YOU'VE RECEIVED A FAULTY ITEM

Please don’t return any damaged or incorrectly delivered items unless advised by a member of our Support Team. Doing so may delay your resolution.

 

We can only help if the item was purchased directly from Klovify. If you bought it from a third-party retailer or reseller, please contact them directly.

If you ordered through klovify.com get in touch and we’ll look into it for you.

TO REPORT A FAULTY ITEM, PLEASE SEND US:

  • Your full name and email address

  • Your order number (e.g. #UK123456)

  • The item name or description (if known)

  • Photos that clearly show:

    1. The fault

    2. A full-length image of the item


  • Still need help? Contact our Customer Support team and we’ll take it from there.